bdtjil Privacy Policy

bdtjil ("we", "us", "our") operates the online casino and sports betting platform accessible at https://bdtjil.app (the "Platform"). We are committed to protecting the privacy of every player who accesses, registers on, or uses our services. This Privacy Policy sets out in clear terms what personal data we collect, how we use it, how long we keep it, and what control you have over it.

This Privacy Policy applies to all personal data processed in connection with your use of the bd tjil Platform, including data collected during account registration, identity verification, payment processing, gameplay, and customer support interactions. It should be read alongside our Terms & Conditions and Responsible Gaming policy, both of which form part of the agreement between you and bdtjil.

By creating an Account or continuing to use the bdtjil Platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with how we handle personal data, you should discontinue use of the Platform and contact our support team to arrange Account closure.

bdtjil collects personal data across several categories depending on how you interact with the Platform. The table below summarises the principal categories of data we process:

We do not collect sensitive special-category data such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric identifiers beyond what is strictly required for age and identity verification.

bdtjil collects personal data through the following channels:

• Direct interactions: Data you provide when you register an Account, complete KYC verification, make a deposit or withdrawal, contact support, or respond to a survey or promotion.
• Automated technologies: As you use the Platform, our systems automatically collect Technical Data and Usage Data via server logs, session tracking software, and analytics tools. This data helps us detect fraud, monitor Platform performance, and understand how players use our services.
• Payment processors: When you initiate a transaction via bKash, Nagad, Rocket, or Upay, the relevant mobile financial service provider may share transaction confirmation data with bdtjil to reconcile your Account Balance.
• Game providers: Game providers such as Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Spribe, and Ezugi may pass game-session metadata to bdtjil's systems to facilitate round settlement and responsible gaming monitoring.
• Publicly available sources: Where necessary for AML screening, bdtjil may cross-reference identity information against publicly available databases or commercially available sanctions and politically exposed persons (PEP) screening services.

bdtjil processes personal data only where a valid legal basis exists. The principal purposes for which we process data, and the corresponding legal basis for each, are set out below:

• Contract performance: Processing your Identity, Contact, and Financial Data is necessary to create and manage your Account, process deposits and withdrawals, settle bets, and deliver the services you have requested.
• Legal obligation: We process Identity Data and Financial Data to fulfil our age verification, KYC, and AML obligations. We are required to retain certain transaction records for a defined statutory period.
• Legitimate interests: We process Technical Data and Usage Data to maintain Platform security, detect and prevent fraud, optimise service performance, and monitor for signs of problem gambling. In each case, we have assessed that our legitimate interests are not outweighed by your privacy rights.
• Consent: Where we send you promotional communications or personalised offers, we do so only on the basis of your prior consent. You may withdraw consent at any time by contacting support or updating your notification preferences within your Account dashboard.

bdtjil does not sell, rent, or trade your personal data. We share personal data with third parties only in the circumstances described below, and only to the extent strictly necessary for the stated purpose:

• Payment service providers: bKash, Nagad, Rocket (Dutch-Bangla Bank), and Upay receive the financial data necessary to process your deposit and withdrawal transactions. Each provider operates under its own privacy policy and applicable financial-sector data protection requirements.
• Game providers: Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Spribe, Ezugi, and other certified game studios receive game-session identifiers necessary to deliver their games within the bdtjil Platform and to certify RNG fairness.
• Technology and infrastructure providers: Hosting, cloud storage, security, and analytics service providers may process data on our behalf under strict data processing agreements that prohibit any independent use of player data.
• Regulatory and law enforcement authorities: bdtjil may disclose personal data to competent governmental, regulatory, or law enforcement bodies where required to do so by applicable law, court order, or lawful request. We will endeavour to notify affected players of any such disclosure where legally permitted to do so.
• Fraud and AML screening services: We may share identity and transaction data with specialist compliance screening providers to fulfil our anti-money-laundering and counter-terrorism financing obligations.

In all cases where data is shared with a third-party processor, bdtjil remains the data controller and the processor is bound by contractual obligations to handle the data only as directed by bdtjil and to maintain appropriate security measures.

bdtjil uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files placed on your device when you visit a website. They allow us to recognise returning visitors, maintain session state, and collect anonymous aggregate usage statistics.

The categories of cookies used on the bdtjil Platform are as follows:

• Strictly necessary cookies: Required for the Platform to function. These include session authentication cookies that keep you logged in during your visit. They cannot be disabled without impairing core Platform functionality.
• Functional cookies: Store your preferences such as language settings and notification choices so that you do not need to re-enter them on each visit.
• Analytics cookies: Collect anonymised data about how players navigate the Platform, which pages are visited most frequently, and where errors occur. This data is used solely to improve service quality and user experience.
• Security cookies: Used by our fraud detection and bot-prevention systems to distinguish legitimate player sessions from automated traffic.

You may manage your cookie preferences through your browser settings. Please note that disabling certain categories of cookies may affect your ability to use some features of the bdtjil Platform. bdtjil does not use third-party advertising cookies or behavioural targeting cookies.

bdtjil retains personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. Our standard retention periods are as follows:

• Active Account data: Retained for the duration of the Account relationship and for a period of five (5) years following Account closure, to satisfy potential AML, fraud investigation, and dispute resolution obligations.
• KYC and identity verification documents: Retained for a minimum of five (5) years from the date of verification or from the date of Account closure, whichever is later, in accordance with applicable AML record-keeping requirements.
• Financial transaction records: Retained for a minimum of five (5) years from the date of each transaction.
• Support communications: Retained for two (2) years following the resolution of the relevant enquiry or dispute, after which they are securely deleted unless retention is required for ongoing legal proceedings.
• Technical and usage logs: Retained for a rolling period of twelve (12) months for security and operational purposes, then anonymised or deleted.

Once the applicable retention period has expired, personal data is securely deleted or irreversibly anonymised so that it can no longer be attributed to an identifiable individual.

As a bdtjil player, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, please contact our support team via live chat or at [email protected].

• Right of access: You may request a copy of the personal data bdtjil holds about you, along with information about how it is used, who it is shared with, and how long it is retained.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You may update certain Account details directly from your Account dashboard without contacting support.
• Right to erasure: You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent, or where processing is unlawful. Please note that we may be required to retain certain data by law even following a valid erasure request.
• Right to restriction: In certain circumstances, you may request that we restrict the processing of your data — for example, while the accuracy of the data is being verified following a rectification request.
• Right to object: You have the right to object to processing based on our legitimate interests. We will cease the relevant processing unless we can demonstrate compelling legitimate grounds that override your rights.
• Right to withdraw consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

We will respond to all valid rights requests within a reasonable period. Where a request is complex or involves a large volume of data, we may extend this period and will notify you accordingly. We do not charge a fee for processing rights requests unless they are manifestly unfounded or excessive.

bdtjil takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect it against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data in transit between your browser and our servers.
• Encryption at rest for sensitive stored data including identity documents and financial records.
• Role-based access controls ensuring that only authorised personnel with a documented need may access player records.
• Continuous server-side monitoring for anomalous access patterns, intrusion attempts, and data exfiltration signals.
• Two-factor authentication (2FA) available to all players for Account login, and mandatory for all internal staff accessing player data systems.
• Regular security assessments of the Platform and its third-party integrations.

While bdtjil applies industry-standard security practices, no platform can guarantee absolute security against all possible threats. Players are encouraged to use a strong, unique password for their bdtjil Account and to enable 2FA. If you suspect that your Account has been accessed without your authorisation, you must contact our support team immediately.

The bdtjil Platform is strictly intended for adults aged 18 and above. We do not knowingly collect personal data from individuals under the age of 18. If you are under 18, you must not register an Account or use any feature of the bdtjil Platform.

Where bdtjil becomes aware that personal data has been collected from a person under the age of 18, we will take immediate steps to delete that data, close the associated Account, and — where deposits were made — follow our standard procedure for handling underage account closures in accordance with our Terms & Conditions.

If you believe that a person under the age of 18 may have registered an Account on bdtjil, please contact us immediately at [email protected]. We take age-restriction compliance seriously and will act promptly on all such reports.

bdtjil may, with your prior consent, send you promotional communications about new games, seasonal offers (such as Eid, Pohela Boishakh, or BPL-season promotions), deposit bonuses, and other bdtjil Platform news. These communications may be delivered via SMS to your registered mobile number or via the in-platform notification system.

You may opt in to marketing communications during Account registration or at any later point through your Account notification settings. You may withdraw your consent and opt out of marketing communications at any time by:

• Updating your notification preferences in your Account dashboard; or
• Contacting support via live chat or at [email protected] and requesting removal from all marketing lists.

Opting out of marketing communications does not affect your receipt of transactional communications, which are essential to the operation of your Account. Transactional messages include deposit confirmations, withdrawal notifications, security alerts, and KYC verification requests. These are not marketing messages and cannot be disabled.

bdtjil reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or operational requirements. The effective date shown at the top of this page will be updated whenever a material change is made.

Where changes are significant — for example, a change to the categories of data we collect, the purposes for which we use it, or the third parties with whom we share it — bdtjil will make reasonable efforts to notify registered players via the mobile number or contact method associated with their Account prior to the changes taking effect.

Your continued use of the bdtjil Platform following the publication of a revised Privacy Policy constitutes your acknowledgment of the updated terms. If you do not accept the changes, you should cease using the Platform and request Account closure before the revised policy comes into effect.

If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data bdtjil holds about you, please contact our support team through any of the following channels. All privacy-related enquiries are handled by our dedicated data compliance team:

• Live Chat: Available 24/7 via the support widget on the bdtjil Platform. Average response time: 2–5 minutes. Ask to speak with the data compliance team for privacy-specific requests.
• Email: [email protected] — please include "Privacy Request" in the subject line. Typical response time: 4 hours for general enquiries; up to 5 business days for formal rights requests requiring data retrieval.
• WhatsApp: Available 24/7. Contact details are provided within the bdtjil Account dashboard.

Our support team operates across all time zones but is headquartered on Bangladesh Standard Time (BST, UTC+6). Players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar can expect prompt and professional handling of all privacy-related communications.